Frequently Asked Questions
Everything you need to know about Lion CRM. Can't find the answer? Chat with us!
What is Lion CRM Chrome Extension and how does it work?
Lion CRM is a powerful Chrome extension that integrates directly with WhatsApp Web to supercharge your business communication. It offers features like automation, AI tools, webhooks, Kanban boards, bulk messaging, and follow-up funnels. It works entirely within your browser—no separate software needed!
Does Lion CRM work offline?
No, Lion CRM does not work offline. Since it's a Chrome extension, it only functions when your computer is on and the web.whatsapp.com tab is active. You must keep the tab open to utilize all Lion CRM features.
Do I need technical knowledge to use Lion CRM?
Not at all! Lion CRM is built for everyone, whether you're tech-savvy or not. It features an intuitive interface with step-by-step guidance. Setup takes just minutes, and you'll be up and running in no time.
Can I schedule messages and set reminders?
Yes! Lion CRM allows you to schedule messages, reminders, and campaigns. Never miss a follow-up or important customer communication. Plan your outreach ahead of time and let automation do the work.
Is bulk messaging supported?
Absolutely! Lion CRM enables you to send bulk messages effortlessly. Import contacts via CSV, groups, labels, tabs, or Kanban boards. Set smart pause intervals between messages to protect your account. Reach thousands of customers in minutes!
⚠️ Note: Bulk messaging is at your own risk. WhatsApp may block numbers that violate their guidelines. Use proper delays (30-60 sec), start small (50-100/day), and only message opted-in contacts.
Is my data safe with Lion CRM?
Yes, your data is completely safe! Lion CRM uses secure protocols to protect your information. Your chats, contacts, and business data remain private. Plus, you can backup and restore your templates and settings anytime.
Can I resell Lion CRM and earn money?
Yes, you can! Become a Partner (Whitelabel Reseller) and sell Lion CRM under your own brand. Set your own pricing, create user licenses, and your customers will never see "Lion CRM"—only YOUR brand!
💰 Monthly Profit Example (Starter $150 Plan):
Your Setup: $150 one-time fee + $2.50/user/month
Market Rate: WhatsApp CRM sells @ $15-30/user/month
📊 Example: 10 Users @ $30/month each
• Monthly earning: 10 × $30 = $300/month
• Your monthly cost: 10 × $2.50 = $25/month
• Monthly Profit: $300 - $25 = $275/month! 💵
📅 First Month (includes one-time fee):
• Earning: $300 | Cost: $150 + $25 = $175
• Profit: $125 (one-time fee recovered!)
🎯 Yearly Overview:
• Year earning: $300 × 12 = $3,600
• Year cost: $150 + ($25 × 12) = $450
• Yearly Profit: $3,150! 🎉
💡 Note: This is just an example. Your actual profit depends on your pricing and number of users!
📈 Upgrade & Save More:
As you grow, upgrade your plan to reduce per-user cost:
• Starter: $2.50/user → Growth: $2.00/user → Enterprise: $1.00/user
• Only pay the difference! (Starter $150 → Growth $200 = pay just $50 more)
What's the difference between a Partner and a User?
Lion CRM keeps it simple with just 2 levels:
- 👑 Partner (Whitelabel Reseller): Gets their own branded extension & admin panel, sets their own prices, and creates user licenses for their clients. Pays Lion CRM directly.
- 👤 User: The end customer who actually uses the CRM. Pays the Partner (under the Partner's brand).
That's it — no confusing middle tiers. You become a Partner, your clients become Users.
What do I get in the Partner (Whitelabel) package?
When you become a Partner, you receive:
- ✓ Chrome extension code in a downloadable ZIP file
- ✓ Your own branding on the extension
- ✓ API Documentation included
- ✓ Admin dashboard to manage your Users
- ✓ Official Whitelabel Certificate
Can I add my own payment gateway?
No, you cannot add your own payment gateway to the admin panel. All wallet payments are handled through the default system provided by Lion CRM. However, you can collect payments from your Users through your preferred method and manage their licenses from your dashboard.
Will the backend run on my domain?
No, the backend of the admin panel will remain hosted on our secure servers. You cannot host the backend on your own domain. This ensures stability, security, and automatic updates for everyone.
Do I get access to the extension code or backend code?
- ✓ Extension Code: Yes! You receive the extension code in a downloadable ZIP file for manual installation
- ✗ Backend Code: No, the backend code is not shared—it remains securely hosted by our system
What languages does Lion CRM support?
Lion CRM supports 9 global languages: English, Chinese, Spanish, Portuguese, French, Arabic, Russian, Japanese, and German. Switch the entire interface to your preferred language!
What is the refund policy?
Because Lion CRM is a digital software product, licenses are generally non-refundable once the key is delivered and activated. We want you to buy with confidence, so we offer a 7-day free trial and full documentation — please explore everything before purchasing, and our team is happy to answer any question first.
For full details and any special cases, see our Refund Policy.
Still have questions?
Our team is here to help. Reach out via WhatsApp for instant support.